WE CAN ANSWER ALL YOUR QUESTIONS
Frequently Asked Questions
Still have questions?
We are here to help! If you couldn't find the answer you were looking for, please feel free to reach out. Whether it’s about a specific property or more info on the area, we’d love to hear from you.
Email: info@dwarskersbos.net
Phone/WhatsApp:
079 954 4089
Liezle Korf
General
You can find our contact details on the website.
Alternatively, use the WhatsApp button located on the bottom right of the page to message us directly for a quick response
We do not provide direct pick-up or drop-off services.
However, we can assist by sharing contact details for reliable local shuttle providers.
We also recommend having your own vehicle available, as Dwarskersbos is a small coastal town with limited public transport and a vehicle is the most convenient way to explore the area.
Check-in and check-out times vary depending on the season and day of the week:
- Weekdays Check-in: 14:00 – 18:00
- Weekends & Public Holidays Check-in: 10:00 – 13:00
- Out of Season Check-out: 09:00 – 10:00
- In Season Check-out: 08:00 – 09:00
We kindly ask guests to respect these times, as keys may not be available outside of the scheduled window
Yes, select homes are pet-friendly and clearly marked on their individual listings.
We kindly ask guests to respect our pet policy to ensure the comfort of all guests and the care of each property.
All homes include fresh bed linen.
Bath towels and beach towels may vary per property and will be clearly indicated under the amenities section on each listing.
Most of our properties offer Wi-Fi. Please check the individual listing for full details.
Most properties offer Wi-Fi, however connection strength may vary depending on location and service provider. Mobile signal can also vary in certain areas due to the coastal setting.
Yes, all properties offer secure on-site or off-street parking.
No unregistered guests are allowed.
Each property has a maximum occupancy limit that must be respected. Extra guests are only allowed where clearly indicated and may incur additional charges.
Check-in details, including key collection information and arrival instructions, will be sent once your booking has been confirmed and payment has been received.
Accordion ContentThere is no petrol station in Dwarskersbos.
The nearest fuel station is located in Velddrif, a short drive away.
Restaurants in Dwarskersbos include:
- Deli on Main
- See Kaia
- Soverby Lapa
Dwarskersbos offers a selection of local convenience services, including:
- Laundry service
- Braai shop (meat and wood available)
- Hair and beauty salon
- Mini market
- Bottle store
- Gift shop
For larger grocery shopping, guests can visit:
- Spar in Velddrif
- De Drift Mall in Velddrif
Yes, we strongly recommend having a vehicle. Dwarskersbos is a small coastal village with limited public transport, and a car is the most convenient way to explore the area and nearby towns.
BOOKING & POLICIES
We do not offer instant bookings.
All reservations are reviewed and approved to ensure availability and to prevent double bookings across platforms.
We only accept EFT (bank transfer) payments.
No card or online instant payment options are currently available.
To confirm a booking, a 50% deposit of the total booking amount is required.
The remaining balance must be paid two weeks before check-in.
For bookings made within two weeks of arrival, the full amount is payable immediately to confirm the reservation.
Your booking is only confirmed once the required deposit has been received and reflected in our account.
Yes, an administration fee is charged on all bookings.
Extra guest fees may apply on certain properties and will be clearly indicated on the individual listing.
No cleaning fees or pet-related fees are charged.
Yes, a breakage deposit is required for all bookings.
This deposit is refundable within 14 working days after check-out, provided no damage, losses, or additional cleaning is required.
Any deductions (if applicable) will be communicated clearly after inspection of the property.
The breakage deposit covers minor damages or losses.
If damages exceed the deposit amount, guests will be liable for the additional costs. Any deductions or additional charges will be communicated clearly after inspection of the property.
For bookings made two weeks or less before arrival, full payment is required upfront to secure the booking.
Once your booking is confirmed, banking details will be provided for EFT payment. Proof of payment must be sent to secure your reservation.
If payment deadlines are not met, the booking may be released and dates made available to other guests.
Cancellation policies vary per property.
Guests must refer to the specific property listing, as cancellation terms and fees may apply depending on timing and conditions.
Keys are collected at a separate designated address in Dwarskersbos, which is different from the accommodation address.
Full key collection details will be provided prior to arrival once your booking is confirmed.
Unfortunately, early check-in and late check-out are not available.
Our cleaning team requires sufficient time to prepare each home properly for the next guests to ensure a high standard of cleanliness and readiness.
HOUSE RULES
Guests must respect the property and neighbours at all times.
No parties or events are allowed unless explicitly pre-approved. Day visitors are only allowed with prior approval.
Smoking is strictly not permitted inside any of the properties.
Pets are only allowed in designated pet-friendly homes and must comply with the individual property pet policy.
Each home includes a house guide with important information to help guests enjoy a smooth and comfortable stay..
Each property has a maximum occupancy limit that must be respected. Extra guests are only allowed where indicated and may incur additional charges.
No unregistered guests are allowed. All guests must be included in the booking to ensure safety and compliance
Smoking and vaping are strictly not permitted inside any of the properties.
Guests may only smoke or vape in designated outdoor areas where applicable, provided they respect the property and surrounding neighbours.
No. Pets are only allowed in clearly marked pet-friendly homes. Guests must ensure they follow the specific pet policy for that property..
Each home includes a detailed house guide with all important information about the property, including Wi-Fi details, appliance instructions, house rules, and local recommendations.
The house guide also includes check-in and check-out information as well as a departure checklist that guests are required to complete before leaving.
Guests are expected to leave the property in a reasonably tidy condition before departure.
This includes washing dishes and packing them away, and ensuring the home is left in a respectful condition for the next guests.